Help Desk

Common Questions 11

• Why can’t I call or email a guest or host before booking?
• How does Afristay handle security deposits?
• How are cleaning (or admin) fees added and calculated?
• Afristay Bank Details
• Service Fees

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Guests 6

• Deposit options for guests
• How to use my voucher:
• How to cancel my confirmed booking or booking request
• How to create an invoice for a booking request
• How to print a proof of payment in your online banking

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Hosts 13

• Listing with Afristay
• Setting up your rates
• How do I Quote or make a Special Offer to a guest - and how exactly is it calculated?
• How do I update my Availability Calendar?
• How to sync your iCal calendar to Afristay

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