Help Desk

Common Questions 11

• Why can’t I call or email a guest or host before booking?
• How does Afristay handle security deposits?
• How are cleaning (or admin) fees added and calculated?
• Afristay Bank Details
• Service Fees

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Guests 5

• Deposit options for guests
• How to use my voucher:
• How to cancel my confirmed booking or booking request
• How to create an invoice for a booking request
• How to print a proof of payment in your online banking

Hosts 15

• How do I host?
• Are there any restrictions on what can be listed?
• Who can host?
• How do I Quote or make a Special Offer to a guest - and how exactly is it calculated?
• What will my payout be, and when is it sent?

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