Intro
Afristay is an online site that enables consumers to purchase travel accommodation from 3rd party suppliers (later referred to as ‘Hosts’) and enables hosts to market their listings to consumers.
Availability of Afristay Personal information
There are certain records that are available automatically by the public:
Social Media
Access to any records kept by Afristay not listed above will need to be requested by the company, any request for access will be considered by the Company in accordance with the provisions of the Act
Afristay Consumer Personal Information
When you register on The Company website, specific information needs to be collected about the consumer in order to provide the services requested.
The personal information detailed below will be provided voluntarily by you.
Each user of the website will be able to access, change, correct and/or update much of their own personal information via a login. Information included in such login areas may include, but isn’t limited
to:
Name and Surname
Contact details (contact number and email address)
Direct marketing opt in status
Accommodation planning and booking details
i. Security of Personal Information
The company shall take all reasonable steps to prevent any unauthorized person from accessing the website to access any personal information.
Consumers are expected to ensure their login details to the website are kept securely to ensure no outside parties are able to login and access their personal information.
ii. Sharing of personal information with Hosts
Afristay will automatically share necessary personal information of the consumer with the Host once a booking is confirmed on our site.
Information shared with the host:
Name and Surname
Contact details (contact number and email address)
Booking details (dates, amount of guests, etc.)
Funds paid to Afristay by consumer
iii. Removal of Information
Personal Information can be requested to be removed from the site by contacting support@afristay.com
Personal Information cannot be removed if the consumer has an active booking, and the information will only be removed once check in dates are passed
Please note that if card details are removed, Afristay is unable to process a refund if due back to the card
iiii. Payments made on the Afristay portal or to Afristay
Card Payments
Payment may be made via Visa or MasterCard cards. The Company takes measures to ensure that payment with a credit card on The Company website is secure. The primary actions taken to ensure this security are as follows:
Credit card transactions will be acquired for The Company via Peach Payments
The Company does not store any complete credit card details on our system. Credit card details are forwarded to Peach Payments who authorise the transaction
When a user opts to store card details on a website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users’ browsers to Peach Payment’s systems. Merchants' staff and systems do not have access to complete card number details at any point in time, on Peach Payments platforms
Afristay Supplier Personal Information
A user that lists their establishment information on the Company’s website in order for the Company to market their listings to consumers.
The user will be able to access, change, correct and/or update much of their establishment information via a login. This information is explicitly provided for marketing purposes and with the understanding that it is not private, much like listing in a business directory.
Information included in such login areas may include, but isn’t limited to:
Travel business or establishment name
Address, description, contact details, contact name and property details
Pricing and availability calendar
Reviews by previous travellers
i. Security of Personal Information
The company shall take all reasonable steps to prevent any unauthorized person from accessing the website to access any personal information.
Suppliers are expected to ensure their login details to the website are kept securely to ensure no outside parties are able to login and access their personal information.
ii. Sharing of personal information with Guests
Afristay will automatically share necessary personal information of the supplier with the Guest once a booking is confirmed on our site.
iii. Removal of Information
Personal Information and the listing can be requested to be removed from the site by contacting support@afristay.com