With the outbreak of Covid-19 within South Africa and surrounding areas, we know there is much uncertainty regarding cancellations.
Afristay always wants to ensure the safety of both our hosts and guests, and also want to ensure we treat all our hosts/guests with fairness.
President Cyril Ramaphosa addressed the nation on the 15th March, whereby he discouraged all non-essential domestic travel, particularly by air, rail, taxis and bus.
Afristay is therefore encouraging all hosts that have received cancellations for stay dates from date up until the 30th April to offer a free change of dates to their guests.
Should the dates of the amended booking fall in a season where higher rates are applicable, the guest will be responsible for payment of the difference between the rate of the original booking and the rate of the new booking.
Standard cancellation policy will apply to any bookings that are cancelled outright and not postponed (for domestic travel)
If the guest is travelling outside their borders, i.e. traveling to a different country, We expect you to refund any prepayment and waive any cancellation costs (fees, expenses and/or other amounts) in situations where the guests/travellers requested cancellations as a result of the Coronavirus.
We will continue to monitor the situation closely to ensure the safety of all partners and guests and will update this communication regularly.
Important information As per the South African Presidential Address on 15 March 2020
South African citizens are advised to refrain from all forms of travel to or through the European Union, United States, United Kingdom and other identified high-risk countries such as China, Iran and South Korea. This is effective immediately.
South African citizens returning from high-risk countries will be subjected to testing and self-isolation or quarantine on return to South Africa.
All travellers who have entered South Africa from high-risk countries since mid-February will be required to present themselves for testing.
Travel of foreign nationals from high risk countries including the Italy, Iran, South Korea, Spain, Germany, the United States, the United Kingdom and China will be banned from 18 March 2020. Visas that have been issued will be revoked.
Travellers from medium-risk countries - such as Portugal, Hong Kong and Singapore - will be required to undergo high intensity screening
More stringent measures will be implemented in our international Airports to enforce these measures.
South Africa has 72 ports of entry in the country which are land, sea and air ports. Of the 53 land ports, 35 will be shut down with effect from Monday 16 March. 2 of the 8 sea ports will be closed for passengers and crew changes.
Effective immediately, all non-essential travel for all spheres of government outside of the Republic is prohibited.
We further discourage all non-essential domestic travel, particularly by air, rail, taxis and bus.