Common Questions
General information
Contact information such as Email addresses and phone numbers are shared automatically by our system, after a booking/reservation request has been accepted ...
Fri, 18 Aug, 2017 at 11:20 AM
Security deposits help cover accidents that occur during a reservation, like a broken window, damaged furniture, or an unreturned key. Hosts can add a ...
Fri, 18 Aug, 2017 at 11:20 AM
Hosts can add or edit a cleaning/admin fee in your Rates in the Login Area. Each room can have its own admin/cleaning fee. It is a one-time fee, per eac...
Thu, 20 Sep, 2018 at 3:10 PM
Our bank details are: Standard Bank Account Name: Afristay pty ltd Account Number: 070614946 Branch: Thibault Square Branch code: 051001 Reference...
Mon, 18 Feb, 2019 at 2:17 PM
For Guests Bookings is entirely free. There are no fee's. For Hosts we charge an All-inclusive Host commission fee: we deduct our main fee from host...
Fri, 18 Aug, 2017 at 11:21 AM
We have 4 different cancellation terms for listings. 1. Flexible - Cancellation 1 day or more from arrival date: Full refund. 2. Moderate - ...
Mon, 6 Jun, 2022 at 10:07 AM
Refunds can only be effected by the same method that payment was made, e.g. payment via credit card can only be refunded via credit card, and likewise with ...
Sun, 28 Apr, 2019 at 7:28 PM
We aim to return the best and most relevant search results for guests, specifically we want to reward hosts that give guests the best experience.
Wi...
Sat, 7 Nov, 2015 at 10:38 PM
If "Best Price Guaranteed" is indicated on the Listing page. Then you are getting the lowest possible price at the time of booking - guaranteed. ...
Fri, 18 Aug, 2017 at 11:22 AM
Instant Booking allows guests to perform immediate bookings without requiring hosts to review\approve reservation requests.
This is a highly recommen...
Wed, 2 Oct, 2019 at 9:22 AM